Terms and Conditions
Booking of the apartment is a pre-payment of 1 night. It is included in the total amount and is deducted in the final calculation. If you do not come, the prepayment is not refunded. On your arrival you must pay the entire booked period of residence. Replacing of the apartment is possible only the next day (if there are available variants).
How to book an apartment?
Please fill in the order form (see below) or simply e-mail us.
Be sure to include the following information:
- apartment number on the website (ie, its ID)
- how many people will live in a flat
- enter arrival and departure dates
Within 24 hours you will receive a confirmation of your booking. After it you can make an advance payment of rent for one night in the apartment. We put a temporary reservation for you for 24 hours. If the apartment you have chosen on the site is not free for your dates of stay in Kiev, we will offer you another variants.
After we receive your payment we will send you a receipt or a letter with the the booking confirmation. We guarantee you an accommodation in the booked apartment.
Replacing of the apartment is possible only in the extreme cases (big accident plumbing or electricity transmission, long term apartments, etc.). In this case, the apartment is replaced with the same or more expensive apartment with no change in price.
How to Pay?
Please see the main menu “Payment methods”.
What is included in the price?
- rent the entire apartment, not a single bed;
- bedding and kitchen utensils, towels;
- cleaning of the apartment, change of bedding and towels in the 4-5th day at the time that is convenient for you.
You may be rejected in the apartment without refund of the payment if the number of people who will live in the flat exceeds the number of beds, and you didn’t inform us in advance.
What time of the settlement and departure from the apartment?
Check-in is after 13:00 – 13:30, check-out is until 12:00. If we can we always allow our guests early check-in or late check-out.
Receipts and vouchers
We can provide the necessary documents to you: copies of a contract of lease and the state registration certificate, certificate of tax payment, a receipt, an invoice. Please, contact our manager in advance if you need them.
Pets are allowed in the several apartments, not all. If you want to stay in our apartments with your pets, you need to notify us and get a special permit. If you are not authorized for pets, your order may be cancelled. In this case the deposit will not be returned.